Commesim (hereinafter referred to as "We", "Us", or "the Company") operates under INTELLECT COMM
TECHNOLOGIES LTD (Company Number: 17273276), registered under the laws of the United Kingdom. We are
committed to providing our customers with the highest quality digital telecommunications and data services.
Since all the products you purchase are digital services (eSIM data plans and profiles), our return and cancellation
processes differ from those of physical products. This Return and Refund Policy explains your consumer rights and
the conditions applicable to purchases made through our platform.
IMPORTANT DIGITAL PRODUCT NOTICE: An eSIM is digital content that is delivered instantly and activated by
downloading it onto a device. According to consumer regulations, once the download or activation process has
begun, a general right of withdrawal or arbitrary return is not possible due to the nature of the product, except in the
specific circumstances outlined below.
1. General Refund Conditions
For a refund request to be processed, the following basic conditions must be met:
The refund request must be made within 14 (fourteen) days from the date of purchase.
The eSIM profile must not have been downloaded, installed, or activated on your device.
No data consumption must have occurred on the purchased data plan.
2. Technical Issues and Exceptional Refunds
Resolving customer grievances is our priority when our service cannot be provided due to technical reasons. Full or
partial refunds will be considered in the following situations:
System Errors: The eSIM profile (QR code or activation details) could not be delivered to the user due to a
technical error, despite a successful purchase transaction.
Network and Connection Issues: Chronic connection failures originating from the infrastructure of Commesim
or our local partners, free from device or user errors, and which cannot be resolved by our technical support
team within a reasonable time. To approve the refund, the customer must have contacted our technical support
team and provided the necessary cooperation (screenshots, device settings, etc.) to identify the problem.
3. Non-Refundable Situations
Commesim cannot issue any return or refund under the following circumstances:
Device Incompatibility: The user's device does not support eSIM technology. It is entirely the user's
responsibility to check whether their device is eSIM compatible before purchasing.
Carrier Lock: The Commesim eSIM profile cannot be installed because the device is locked to a specific carrier.
Incorrect Purchase: Purchasing the wrong country, wrong region, or wrong data package, and realizing this
after the eSIM has been downloaded.
Coverage and Local Signal Quality: Poor signal or speed issues caused by external factors beyond
Commesim's control, such as geographical obstacles, weather conditions, or temporary base station failures of
local operators.
Loss or Theft of the Phone: The user's device is lost, stolen, or damaged after the purchase.
4. Refund Application Process
If you believe you meet the refund conditions above, please follow the steps below to initiate your request:
You must send your request directly to our official email address: info@commesim.com. To expedite the process,
your application must include the following information:
Order ID
Email address used for the purchase
Brand and model of the device used
Detailed reason for the refund request (In case of a technical fault, screenshots showing the error must be
attached).
Your refund requests will be reviewed by our technical and financial teams and answered via email within 5 (five)
business days.
5. Processing of Refunds
Approved refunds are credited back to the original payment method used during the purchase (Credit card, debit
card, or applicable digital wallet). The time it takes for the refund to appear in your account may vary depending on
your bank or payment provider (typically 5 to 10 business days).
6. Company Contact Information
You can always contact us to get more information about this policy or your refund processes:
Company Name: INTELLECT COMM TECHNOLOGIES LTD
Company Number: 17273276
Country of
Registration:
United Kingdom
Brand: Commesim
Website: commesim.com
Email: info@commesim.com